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Health insurance can be confusing and frustrating, which leads to patients not utilizing their benefits to their full capacity. When a patient wishes to learn more about their healthcare plan they are usually sent to the computer or to a call service. Options to speak in person are limited and the advisor's job relies on selling you insurance more than advising for your best interest.

Individual cities should employ an advisor to train volunteers who will meet face-to-face with patients and help them comprehend their health care plan, guide them to find health insurance with no monetary incentive from providers, and teach the individual how to utilize the city's resources specific to the area.

Funding comes from a government source or possibly adding resources to a public health resource already established in the city. Services are free to city residences and are directed towards those who have limited access to internet, phone, or extra monetary funds.