Are patients aware they have a care team? According to Langer (2015), increasing understanding and awareness of a care team improves patients’ sense of connectedness, a practical route to patient engagement. As part of a collaborative to activate Patient Advisory Councils, SF Health Network and a User Experience (UX) designer partnered with groups of patients to inform the development of a new website. The “What is the team-based care model?” webpage revealed that patients, many engaged in care improvement for years—didn't consider a care team that reached beyond the provider. Patient feedback ranged from "ditch the word 'model' that's jargon" to "how is a behavioral health clinician different from a case manager?" Involving patients as partners in marketing & social media strategy is a win-win. SFHN submits this entry as an example of engagement work informed by UX theory and to emphasize logical collaborations with the care team’s most important member—the patient.
How do we score?
Average Judge Score
13 judges have scored this entry. The highest possible score is 5 .2.8
We divide the average judge score with the maximum score possible and add 1 to create a multiplier.1.6
We apply the judge multiplier to the total number of crowd votes.55.9
Easy one-click social registrationIs this safe?
We only receive the minimum information necessary to verify your account. We never get access to your friends/contacts or your profile, and we never post on your behalf. Your social account is used for logging in only.ORRegister via email
Send me updates on this challenge
In order to ensure a fair voting process and to make sure that no one votes more than once, we ask that you register either with a social networking account (easiest, only requires one click) or by registering with your email address (this will require you to click on a verification email that we will send you).
You only need to register once.