Electronic patient survey with standardized questionnaires is one way to collect patient experience survey and patient-reported outcomes (PROs) in clinical practice. In this abstract, I propose to use different technologies and analytic tools to collect or capture CAHPS survey and PROs, analyze and measure survey reports.
Patient experience includes several aspects of health care delivery that patients value highly when they seek and receive care. In my mind, patient experience surveys focus not only on how patients experienced key aspects of their care, but also on asking patients whether or how often they perceived critical aspects of health care, including communication with their doctors, understanding their medication instructions, and the coordination of their healthcare needs.
Since CAHPS surveys have become critical tools for organizations interested in assessing the patient-centeredness of the care they deliver and identifying areas for improvement. CAHPS surveys ask patients to report on the aspects of their experiences that are important to them and for which they are the best, and sometimes the only source of information. I will use CAHPS surveys for my proposal.
On the other hand, PROs collection and measurement could likely improve workflow efficiency, enhance physician–patient dialogues, and relationships, enable pertinent conversations, reduce medical errors and adherence, may increase physician satisfaction and potentially decrease physicians' burnout.
In my proposal, I propose to use different technological devices and software to capture patients' answered screening questions electronically while patients are in clinic’s waiting room and after clinic visits. Using an electronic survey could save certain minutes clinicians previously needed to acquire the same information orally and clinicians could point to the specific symptoms and issues precisely or uncover underlying symptoms.
I would like to design a system to assess and respond to CAHPS surverys and PROs with relevant and validated measures. These survey reports and PROs will be analysed and reported appropriately and the response to them made explicit in the notes. The analyzed CAHPs surveys and PROs will be incorporated in pre-existing EHR. They will be safeguarded with privacy and security rules under HIPPA framework. The stakeholders can securely review and respond in timely fashion. These processes and outcome measures could bridge the gap between the clinical reality and the patient world, triggering learning as well as the right next action.
What Is Patient Experience?
Patient reported outcome measures in practice
Consumer Assessment of Healthcare Providers & Systems (CAHPS)
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