Question normal

We noticed that despite an electronic medical record and lower panel sizes, many doctors still stayed later than others impacting their lives. This cohort was the same group as when we had paper charts and larger panel responsibilities.

By observing many of my colleagues’ practice styles, I created this framework which identified areas of opportunity and focus:

Individual doctor
• Time management skills
• Computer / technological / electronic medical record
• Communication skills
• Clinical skills

Office level
• Support staff RN / MA
• Colleagues

Outside the primary care doctor office

We focused on EMR skills. Colleagues saved 15 to 60 minutes per day. More time has been saved with communication and time management skills coaching. We have moved to the office level with both doctors and staff to ensure true teamwork. Doctors are happier.

This framework has been invaluable and can be used by others to identify areas of opportunity to make primary care better.