Most of the clinical and business-related processes involved in delivering outpatient medical care are common to all practices.
We have developed detailed written work instructions and clinical protocols that describe all office clinical and business processes. Having written work instructions enables us to standardize the training and knowledge base of each care team member, and results in substantial improvements in staff performance.
It also enabled us to understand our practice processes more clearly, and then to re-work and improve those processes, to the point that we were able to re-define traditional practice staffing, dramatically reducing the number of staff per physician necessary to provide seamless patient care.
We are able to provide longer appointment times than is traditional, while at the same time we have lowered our practice overhead costs so substantially that profitability has soared.
Our work instructions could transform any practice environment.
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